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    Our Privacy Policy

    An affiliated platform of True Islam AU and

    Muslims Down Under

    Join Islam © 2025

    Ahmadiyya Muslim Association Australia

    All rights reserved

    Privacy Policy

    Effective Date: 19 June 2025

    1. Introduction

    Join Islam (referred to as “we”, “us”, or “our”) is committed to respecting your privacy and protecting your personal information in accordance with both the Privacy Act 1988 (Cth) and, where applicable, the Information Privacy Act 2009 (Qld). This Privacy Policy explains how we collect, hold, use, and disclose your personal information.

    By accessing our website or using our services, you agree to the terms of this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein.

    2. What Is Personal Information?

    “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable—regardless of whether the information is true or recorded in a material form.

    3. What Personal Information Do We Collect?

    The personal information we collect depends on your interactions with us. It may include:

    • Contact Information: Name, email address, phone number, mailing address.
    • Identity Information: Date of birth and other details as required for verification.
    • Communication Content: Any details you provide in forms, emails, feedback, or support requests.
    • Technical Information: IP addresses, browser types, operating systems, device identifiers, website activity (via cookies and analytics tools).
    • Other Information: Any other personal data collected via third-party tools such as Zoho or through user-submitted content (FAQs, blogs, or comments).

    4. How We Collect Personal Information

    We collect information:

    • Directly from you, such as when you:
      • Complete website forms
      • Subscribe to updates or newsletters
      • Communicate with us via email or phone
      • Submit user content on the site
    • Indirectly, including:
      • Through cookies and analytics tools (see Section 10)
      • From third-party services (e.g., CRM or analytics providers)
      • From publicly available sources, if reasonably necessary to our operations

    5. Why We Collect, Hold, Use and Disclose Your Information

    We collect and use personal information for purposes such as:

    • Providing services and responding to requests
    • Communicating with you (e.g., updates, newsletters, or service announcements)
    • Improving our website and user experience
    • Administering internal operations (e.g., record-keeping, audits)
    • Marketing and promotional activities (with your consent)
    • Legal and regulatory compliance
    • Detecting, investigating, or preventing fraud, security issues, or misuse of our services

    We will not use your personal information for any other purposes unless:

    • You consent to the new use
    • It is related to the original purpose and reasonably expected
    • Required or authorised by law (including under a court or tribunal order)

    6. Disclosure of Personal Information to Third Parties

    We may disclose your personal information to:

    • Service Providers: Hosting providers, CRM systems (e.g., Zoho), IT and security services, analytics services.
    • Professional Advisers: Accountants, lawyers, IT consultants.
    • Law Enforcement or Regulators: Where required by applicable laws or legal processes.
    • Affiliates (if applicable): Such as the Ahmadiyya Muslim Association Australia, where necessary to provide our services and with proper safeguards in place.

    All disclosures are in line with the APPs and are limited to what is necessary for the purposes outlined in this policy.

    7. Direct Marketing

    We may use your personal information to send you marketing or promotional materials via email or other channels, in compliance with the Spam Act 2003 (Cth) and Australian Privacy Policy 7.

    You may opt out at any time by:

    • Clicking the “unsubscribe” link in the email, or
    • Contacting us (see Section 14)

    We respect your choices and will promptly update your preferences.

    8. Overseas Disclosure of Personal Information

    We may disclose your information to overseas recipients in the following circumstances:

    • Website hosting or IT service providers located in Australia
    • Email marketing services (e.g., Zoho or Mailchimp)

    Where we disclose information overseas, we take reasonable steps to ensure that the recipient complies with the APPs or is bound by similar privacy protections through contractual or other legally enforceable obligations.

    9. Storage and Security of Personal Information

    We take reasonable steps to safeguard your personal information from misuse, loss, or unauthorised access, including:

    • Secure servers, encryption, and firewalls
    • Limited access to authorised personnel
    • Regular review of security measures

    While we take appropriate precautions, no system is completely secure. We cannot guarantee absolute data security.

    10. Cookies and Analytics

    Our website uses cookies and similar tools to collect data and enhance your browsing experience. This may include:

    • Essential features and performance tracking
    • Personalisation of content
    • Analytics using third-party tools such as Google Analytics

    You can manage cookie settings in your browser. Some site functionality may be affected if cookies are disabled.

    11. Access to and Correction of Personal Information

    You have the right to access your personal information and request corrections.

    Requests should be submitted via Section 14. We will:

    • Respond within a reasonable period (typically within 30 days)
    • Provide access unless an exception under the Privacy Act applies
    • Give written reasons if access or correction is refused

    We may charge a reasonable fee for access, particularly if retrieval involves significant resources.

    12. Anonymity and Pseudonymity

    Where lawful and practicable, you can choose to interact with us anonymously or using a pseudonym. However, this may limit the services we can provide to you.

    13. How to Make a Complaint

    If you believe we have breached the Privacy Act, Information Privacy Act 2009 (Qld), or this policy:

    1. Contact us using the details in Section 14.
    2. We will acknowledge your complaint within 5 business days and aim to resolve it promptly.

    If you are not satisfied with our response, you may escalate the matter to:

    Office of the Australian Information Commissioner (OAIC)
    Phone: 1300 363 992
    Online: www.oaic.gov.au
    Mail: GPO Box 5218, Sydney NSW 2001

    14. Contact Us

    For privacy questions, access/correction requests, or complaints:

    Email: info@joinislam.au

    15. Updates to This Privacy Policy

    This Privacy Policy may be amended from time to time to reflect legal, technological, or operational changes. The updated version will be published on our website with a revised “Effective Date.” We encourage regular review of this page.